Shipping & Return exchange policy

  1. Shipping Methods and Charges: We offer various shipping methods, including standard and expedited shipping. The shipping charges may vary based on your location, the weight of the package, and the selected shipping method. The applicable shipping charges will be displayed during the checkout process before you complete your purchase.
  2. Order Processing Time: We strive to process and ship orders promptly. Orders are typically processed within 2 to 3 business days (excluding weekends and holidays) from the date of purchase. Please note that processing time may be longer during peak seasons or special promotions.
  3. Delivery Time: The estimated delivery time depends on the shipping method selected and your location. Once your order is shipped, you will receive a tracking number to monitor the delivery status. Please note that unforeseen circumstances such as weather delays or logistical issues with the shipping carrier may affect delivery times.
  4. International Shipping: We offer international shipping to select countries. International shipping charges and delivery times may vary based on the destination country’s regulations and customs procedures.
  5. Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the reshipping costs. Before reshipping the order, we will contact the customer to confirm the correct shipping address.

Return and Exchange Policy:

Please read our complete Shipping and Return Policy on our website for detailed information and instructions. If you have any questions or concerns, feel free to reach out to our customer support team, and we will be happy to assist you. Your satisfaction is our priority!

  1. Eligibility for Returns and Exchanges: We want you to be satisfied with your purchase. If you are not completely happy with your order, you may be eligible for a return or exchange. To be eligible, items must be in their original condition, unworn, unwashed, and with all tags and packaging intact.
  2. Return Period: You can initiate a return or exchange within 5 days from the date of delivery. After the specified period, returns or exchanges may not be accepted.
  3. Process for Exchanges: To initiate an exchange, please contact us on the following social media platforms. Follow the provided instructions to complete the return or exchange process. Exchanges may be subject to shipping fees, which will be the responsibility of the customer unless the item received was damaged or defective.
  4. Non-Exchangeable Items: For hygiene reasons and to maintain the quality of our products, certain items are non-exchangeable. These may include undergarments, swimwear, and personalized/customized items, unless they are defective or damaged.
  5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the item and its packaging. We will gladly assist you with a replacement.
  6. No Refund Policy is provided in our shop neither online refund. Note that the exchange policy is available for more than one use so we can make sure that you are getting the full experience from our shop!
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